Sylk Standard (“Sylk Standard,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, phone calls, email communications, and text messaging services. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information.

By using our website, submitting a form, contacting us by phone or email, or opting in to receive text messages from us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly

- Full name

- Business name

- Email address

- Phone number

- Mailing address

- Project details, order needs, and apparel preferences

- Any other information you voluntarily submit through forms, consultations, quote requests, emails, or calls

Information collected automatically

- IP address

- Browser type

- Device type

- Operating system

- Referring URLs

- Pages visited and actions taken on our website

- Date/time of visits

- Cookies and similar tracking technologies

Communications information

- Records of emails, calls, voicemails, SMS/MMS messages, appointment requests, and customer service communications

- Consent records showing when and how you opted in to receive messages

2. How We Use Your Information

We may use your information to:

- Respond to inquiries and provide quotes

- Contact you regarding uniforms, workwear, branded apparel, production, consultations, and support

- Send appointment reminders, order updates, service information, and customer support communications

- Send marketing and promotional communications if you have opted in

- Improve our website, services, customer support, and user experience

- Maintain business records and internal analytics

- Detect fraud, abuse, or unauthorized activity

- Comply with legal obligations and enforce our policies

3. SMS/Text Messaging Privacy

- If you opt in to receive text messages from Sylk Standard, we may send you conversational, informational, transactional, or marketing text messages depending on the consent you provide. These may include quote follow-ups, consultation scheduling, order updates, appointment reminders, customer service messages, and promotional offers.

Message frequency may vary. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP.

For help, reply HELP or contact us at [[email protected]] or [+1 (587) - 316 - 1595]

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Email Communications

-If you provide your email address, we may use it to respond to your request, send quotes, project updates, invoices, account-related notices, newsletters, marketing emails, and other business communications, depending on the context in which you provided your information and your preferences.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Transactional or service-related emails may still be sent when necessary for an active inquiry, quote, order, or customer relationship.

5. Phone Calls and Cold Outreach

If you contact us by phone or request a quote, we may call you back regarding your inquiry, services, estimate, order, or support needs. If we conduct business outreach, we do so for legitimate business purposes and will honour applicable opt-out requests where required by law.

Call recordings, voicemails, and notes may be retained for quality assurance, training, documentation, customer service, dispute resolution, and business operations, where permitted by law.

6. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

- Understand website traffic and visitor behaviour

- Improve site performance and functionality

- Measure campaign performance

- Remember user preferences

- Support remarketing or advertising, where applicable

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

7. How We Share Information

We may share information with service providers that help us operate our business, such as:

- Website hosting providers

- CRM and communications platforms

- Payment processors

- Scheduling and automation tools

- Analytics and security providers

- Professional advisors, such as lawyers, accountants, or insurers

We may also disclose information:

- To comply with legal obligations, court orders, or lawful government requests

- To protect our rights, property, systems, or safety

- In connection with a merger, acquisition, financing, or sale of all or part of our business

We do not sell your personal information.

We do not share mobile opt-in data or consent with third parties for their marketing purposes.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage system can be guaranteed to be 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining business records, providing services, meeting legal obligations, resolving disputes, and enforcing agreements.

10. Your Choices and Rights

Depending on your location, you may have the right to:

- Request access to your personal information

- Request correction of inaccurate information

- Request deletion of certain information

- Opt out of marketing emails

- Opt out of text messages by replying STOP

- Request updated contact preferences

To exercise these rights, contact us at [[email protected]].

11. Children’s Privacy

Our website and services are intended for adults and business users. We do not knowingly collect personal information from individuals under 18 years of age.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Sylk Standard
Email: [[email protected]]
Phone: [+1 (587) - 317 - 5608]